Privacy Policy

1. Introduction

Techwave Solutions ("Techwave," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the "Site") or otherwise interact with us, such as by submitting an enquiry form or contacting us by email.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

2. Information We Collect

We collect information in the following ways:

Information You Provide to Us

When you submit an enquiry or strategy call request through one of our contact forms, we may collect:

• Full name
• Business name
• Email address
• Phone number
• Service(s) you're interested in
• Any details you provide about your marketing challenges or goals

We do not collect payment information through the Site. Any billing details are exchanged separately once a service agreement is in place.

Information Collected Automatically

Like most websites, our hosting provider may automatically log standard technical information when you visit the Site, such as your IP address, browser type, device type, and pages visited. We currently do not use Google Analytics, advertising pixels, or third-party tracking tools on this Site. If that changes in the future, we will update this Privacy Policy accordingly.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and strategy call requests
• Provide, discuss, and deliver the services you request
• Communicate with you about your account, services, or our business relationship
• Improve our Site, services, and customer experience
• Comply with legal obligations and protect against fraudulent or unauthorized activity

We do not use the information you submit for automated decision-making or profiling that produces legal effects on you.

4. Cookies & Tracking

Our Site does not currently use analytics cookies, advertising cookies, or third-party tracking pixels. The Site may use strictly necessary technical functions (for example, to remember that a form was submitted) that are required for basic site operation and do not track you across other websites.

If we introduce analytics or advertising technologies in the future, we will update this section and, where required by law, provide an appropriate cookie consent mechanism.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers: We may share information with trusted third parties who help us operate the Site or deliver our services (for example, our form-handling provider or email service), and who are obligated to keep your information confidential.
• Legal requirements: We may disclose information if required to do so by law, or in response to valid requests by public authorities.
• Business transfers: If Techwave is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain personal information you submit for as long as necessary to respond to your enquiry, deliver services you've engaged us for, and comply with our legal and accounting obligations. If you ask us to delete your information and we have no legal or contractual obligation to keep it, we will do so within a reasonable timeframe.

7. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of receiving marketing communications from us at any time

8. Data Security

We take reasonable administrative and technical measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites or services (for example, our social media profiles). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site and services are directed at business owners and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

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